Julia

It is completely normal for the water to heat up slightly when your aroma diffuser is in use. This is caused by the the ultrasonic membrane which produces the mist. It will depend on the device and the amount of water in it as to how much the water heats up and the temperature can vary between 30 °C and 65 °C (86 °F – 149 °F). We recommend that the cover is left closed while the device is in use. To refill your Julia with oil or water, switch off the device and unplug the adapter before removing the cover. Please never remove the cover while the device is in use!

Why has Julia’s mist outlet stopped swinging back and forth periodically and why is Julia making grinding noises? With long-term use, limescale will build up on the top of Julia’s water container. That layer of limescale will prevent the mist outlet from swinging back and forth periodically in swing mode. This will then also lead to the device making grinding noises. Wipe the top of the water container (no. 14) shown on the photograph with a damp cloth to remove the layer of limescale.

You can use any common household scents, fragrances, aroma oils or essential oils, as long as they contain NO alcohol. Alcohol can damage your aroma diffuser. Units damaged by such agents are not covered by the warranty. We recommend adding 2-3 drops into the water. You can adjust the number of drops depending on the desired intensity. If you barely smell the scent, please look at the list with recommendations - Increase the amount of oil/fragrance drops in the diffuser. - Try different kind of fragrances/essential oils. How much the scent is noticeable depends mostly on the quality of the fragrance itself (synthetic, natural, ingredients, etc.). It is comparable with wine; quality is everything plus the scent also changes over time. Our experience is that the best results are achieved with 100% pure essential oils of a high quality and concentrationThe room temperature and relative air humidity influence how noticeable the scent is. The drier the environment, the less noticeable is the scent. - A high rate of air ventilation (opening windows and/or heating/air conditioning) has a direct influence on the scent because it makes it disappear faster. Reducing the air ventilation and not putting the aroma diffuser next to an air vent helps to increase the time the scent remains in the air and thus the noticeability. This also means no tilted windows. - Make sure the aroma diffuser is positioned where you like the scent to be most noticeable, best at least 70 cm above the floor. - Clean the inside of the aroma diffuser at least once a week and make sure to thoroughly clean the transducer from any oil/scent residues. The transducer can be clogged which results in a lower output and less noticeability of the scent. - Check how much water/oil mix remains in the water base: of Jasmine after 8 hours in continuous mode or 24 hours in interval mode. In case there is more water/oil mix than just a little bit after this time, your aroma diffuser might need to be repaired.

Yes, the device will switch off automatically when there is no water left in the water container. Julia will not be damaged if she runs out of water.